ALL RETURNS WILL INCUR A 10% RESTOCKING FEE. There is no restocking fee for size exchanges. Costumes may only be returned, if they are unworn and in new condition, with original packaging within ten (10) days of delivery.

The following accessories may only be returned if in unopened and factory sealed packages: (including, but not limited to) make-up, hats, wigs, beards, moustaches, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings, noses, CDs and video tapes.

These products are NOT returnable, if they are in a snap closure package or any box/bag that is not factory sealed.

Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition.

Special Order Items and all Mascot Costumes are not returnable.

PLEASE NOTE: If four or more pieces of one item are ordered and returned, a 15% restocking fee will apply.

Ship the package back via a traceable shipping method with a delivery confirmation to ensure that we receive your package. Any orders returned without any means of tracking or delivery confirmation will be considered an unauthorized return. We will not be held responsible for crediting your account, if we cannot verify receipt of the return. All costs associated with shipping are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to your charge card for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.