Item #10246DI
Includes:
$7.18
Reg.
$8.97
20% OFF with code: wow
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Disney's Elena of Avalor Classic Adventure Dress Girls Costume
$15.98
Reg.
$19.97
20% OFF with code: wow
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Sale
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New Arrival
| Product Number: | 10246DI |
|---|---|
| Care Instructions: | Spot Clean |
| Material: | 100% Plastic |
2 Reviews
Mommy was getting me my Elena of Avalor for me that I REALLY wanted. I never got it. Mommy had to call OVER and OVER again and I never got anything. I had to be a Wal-mart Mermaid. I was so SAD that I couldn't get my costume when Mommy ordered it in September. I was so excited. My brothers got to be what they wanted but I couldn't. Mommy's gonna write about what happened.... I ordered my daughter's costume on Sept 22, 2016 and status said I should receive on Oct 13th. On Oct 14, I called to see where my order was. Said it was on its way. Called back 4 days later, was told one item was on back order but couldn't tell me which piece. Called back a week later and was told all items were on back order, after this I asked for my money returned, including shipping and was told that can't happen but I will hear from a supervisor within 48 hours. I had to go out and get a Halloween costume really quickly. I never heard from a manager. I called back a week later and the person said NOTHING was even documented about my request for a refund. I once again was told I will get my refund and will hear from a supervisor again, NEVER heard anything. THIS is completely unacceptable!!!! I then received an email that said tell us about your experience on Nov 11th.....I then called a third time and asked AGAIN for my money and let them know I am waiting to fill out my review until I get this resolved!!! AGAIN......Nothing. Then, on Nov 22nd, I called and they said I should have my money returned by Dec 1st and to call back if I don't receive anything, SERIOUSLY????? I had to fight for 2 and a half months to get my money returned. This place has HORRIBLE customer service that makes up crap just to get customers off the phone!!! I have let EVERYONE know how horrible your website is!!!!
I purchased a costume and a tiara on October 1, 2016 and October 31 came and left and never received the Tiara will never order from them again!
